OCC Agent (m/f)

Thomas Cook Group Airline combines the name of service and safety - with every flight with our fleet to the most beautiful holiday destinations in the world. Thanks to our employees who, with their heart and know-how, give their best every day to our passengers. Apply now and become part of the Thomas Cook Group Airline Family!


As OCC Agent, you will have following main responsibilities:

  • Supervise and perform quality follow up processes for the Flight Watch and Dispatch providers
  • Supervise and perform quality follow up for the (internal and external) Crew Control contractor providers
  • Represent the Nominated Post Holder Ground Operations when required
  • Represent the Director Flight Operations when needed
  • Participate in crisis meetings in case of irregular operations, including ad-hoc ACMI
  • Support the Safety Management System (SMS) activities and management
  • Participate on Group Level OCC projects and activities when needed


  • At least 3 years of ATC and Flight Dispatch experience
  • At least 3 years of Ground Handling experience
  • Sound knowledge of crewing principles and limitations
  • Educated in Aviation Security and Dangerous Goods Regulations
  • Familiar with the EASA regulatory environment
  • Able to perform within a multicultural team, under pressure situations and with flexible working time schedules
  • High level English language knowledge (written and spoken)
  • Required to have a high-level IT user skills (MS Office, etc.)
  • Preferably knowledge of IATA SGHA
  • Preferably experience in using standard dispatch and airline management IT tools
  • Able to prepare, manage and report budgetary topics


  • An exciting challenge within an innovating and dynamic international organisation with a permanent base in Frankfurt/Main
  • A market standard salary package
  • A career into a brand-new Airline Company 
  • Being part of the Thomas Cook Airlines Group